Digital Goods Replacement Policy

Rules for Replacement of Invalid Goods.

 1.       General Provisions

1.1.    Digital goods (hereinafter – goods) mean text data for logging into accounts or other data in text form used on websites or in programs

1.2.    Valid goods mean functioning, unblocked goods corresponding to the description.

1.3.    Invalid goods mean blocked or non-functioning goods, or goods that do not correspond to the description.

1.4.    Warranty for goods means the process of replacing invalid goods with valid goods, or remedying defects in the goods within 24 hours.

1.5.    Verification of invalid goods is carried out within 24 hours. If no decision on the warranty has been made within this period, the goods are replaced.

2.       Conditions for Providing a Warranty for Goods.

2.1.    The warranty period for all goods after delivery is 60 minutes. After the warranty period expires, the goods are considered valid and cannot be replaced.

2.2.    A warranty is provided if:

2.2.1. There are problems with access to the goods that cannot be promptly resolved.

2.2.2. It can be reliably established that a block or any other restrictions making the goods invalid occurred before purchase.

2.2.3. The goods lack important parameters stated in the description.

2.2.3.1.             For Facebook: Age of the goods, verification status, PZRD status, BM.

2.2.3.2.             For Google: Verification status.

2.2.3.3.             For TikTok: Verification status, access to email.

2.2.3.4.             For Twitter and Discord: Absence of verification status or followers.

2.2.3.5.             For boosting services and neural networks: absence of internal currency on the balance.

2.2.3.6.             For other goods: Age, absence of friends or followers, verification status

2.3.    A warranty is not provided if:

2.3.1. Login (including by token, cookies, or through an anti-detect browser profile) led to the blocking of the goods, as a result of which the goods became invalid.

2.3.2. Any actions after login or the absence of such actions led to blocks, functionality restrictions, cancellation of verification, balance write-off, or failure of objects located on the accounts. Or the goods became invalid after login for any other reasons.

2.3.3. Any actions were performed on the invalid goods: filing an appeal, moving objects, changing any information in accounts, etc.

2.3.4. The goods have minor defects that do not affect the valid status of the goods, or the set lacks data that does not make the goods invalid (Cookies, email, 2FA, id, token, links to additional materials, etc.)

3.       Other Conditions.

3.1.    Any goods are sold on the marketplace only once.

3.2.    Priority and specific warranty conditions for a particular product, in addition to these conditions, may be posted on the product card.

3.3.    Valid goods purchased on the marketplace or issued through technical support are not subject to return or replacement. This also includes goods purchased accidentally, by mistake, due to inattention, and/or for any other reasons.

3.4.    If the goods were purchased and not used, replacement of such goods is not provided. See clause 2.1

3.5.    If claims regarding the goods do not include any of the listed situations, such cases are considered individually.