User Agreement

USER AGREEMENT

1. Defining Terms

1.1. NPPRTEAM — the owner of the Platform located at: https://npprteam.shop.

1.2. Platform / Marketplace / NPPRTEAM.SHOP — an electronic platform that enables the publication and exchange of information about digital goods, as well as the conclusion of transactions between sellers and buyers.

1.3. Personal Account — the software interface for the User’s interaction with the Platform, available after authorization through the web version. The Personal Account contains the User’s data, statistics, and balance

1.4. Statistical Data — automated accounting data of NPPRTEAM.SHOP, including information about deals, balance, and transactions.

1.5. User — any legally capable individual registered on the Platform and using its functionality.

1.6. Seller — an individual or legal entity that has posted offers of digital goods on the Platform and agreed to the terms of the Public Offer, this Agreement and the Privacy Policy.

1.7. Buyer — a User who purchases digital goods from a Seller remotely through the Platform interface.

1.8. Registration — successful completion of the registration form resulting in the creation of a Personal Account.

1.9. Login / Password — unique credentials used to access the Personal Account.

1.10. Transaction — an arrangement between the Seller and the Buyer for the sale and purchase of a digital good or the provision of a service.

1.11. Balance — accounting of the receipt and expenditure of the User’s funds within the Platform.

2. Rights to the Platform

2.1. Exclusive rights to the Platform — computer programs, databases, design, logo, trademarks and other elements — belong to NPPRTEAM.

2.2. Without the written permission of NPPRTEAM, no components of the Platform may be reproduced, modified, distributed, publicly displayed, transmitted or used in whole or in part, except in the cases provided for by the Agreement.

2.3. After acceptance of the Agreement, NPPRTEAM grants the User a non-exclusive right to use the functionality of the Platform. Violation of the terms of the Agreement entails account blocking.

2.4. NPPRTEAM has the right to cancel the User’s registration in case of violation of EU or U.S. legislation or this Agreement.

2.5. The current version of the Agreement is posted at https://npprteam.shop/user-agreement. Changes take effect after publication of the new version.

2.6. The User may not use the logo, trade name, trademark, or domain names of NPPRTEAM.SHOP for commercial purposes without the consent of the Rights Holder.

2.7. Any forms of spam, manipulation of affiliate links and copying of the Platform to mislead third parties are prohibited.

3. Registration and Access

3.1. To register, the User fills in the mandatory fields of the form. The email address is used to confirm registration.

3.3. Acceptance of this Agreement is the ticking of the "I agree" checkbox during registration.

3.4. Actions performed using the Login and Password are deemed to be actions of the User and are equivalent to a simple electronic signature.

3.5. The User undertakes to keep the credentials secret. NPPRTEAM has the right to change the password if compromise is suspected.

4. Securing the Performance of Obligations

4.1. Settlements between the Buyer and the Seller are carried out by depositing funds on the Platform (see "Public Offer", section 4.2.).

4.2. The Buyer’s funds are deposited to the personal balance of the Marketplace until the order is issued. If the deposit amount exceeds the cost of the good or service, the difference remains on the Buyer’s personal balance

4.3. The Buyer is provided with 1 hour (60 minutes) to check the goods and, if necessary, open a dispute (warranty conditions — see clause 9).

4.4. The Seller’s funds remain deposited in the NPPRTEAM account until a withdrawal request is submitted and/or the open dispute is completed.

4.5. NPPRTEAM withholds a commission according to the pricing specified in the Seller’s Personal Account.

4.6. NPPRTEAM may withhold taxes and mandatory payments if required by applicable law.

5. Procedure for Payment by the Buyer

5.1. The Buyer selects a product in the catalog and pays for it from the Balance or directly

6. Payments to the Seller

6.1. Payments to the Seller’s payment details are made within 5 business days after the request; in case of suspicion of bad faith — up to 30 days.

6.2. NPPRTEAM is not responsible for delays caused by incorrect payment details specified by the Seller.

7. Warranty Period, Goods Inspection and Dispute Situations

7.1. Warranty period for all digital goods is 60 minutes (1 hour)  from the moment of purchase. During this period the Buyer must check the validity of the goods and, if necessary, open a dispute.

7.2. Cases when the warranty applies/does not apply, as well as the procedure for replacement or refund, are regulated in the "Rules for Replacement of Invalid Goods Replacement or refund is made in accordance with the agreement "Rules for Replacement of Invalid Goods."

7.3. To confirm a defect, screenshots/video + order number are required. In case of auto-delivery, the Buyer records a video from payment to successful login.

7.4. Cases when the warranty applies/does not apply, as well as the procedure for replacement or refund, are regulated in the "Rules for Replacement of Invalid Goods". 

7.4.1. If the goods are recognized as invalid, this clause of the rules of the User Agreement provides for the procedure set out below. 

Priority is given to the replacement of invalid goods with goods of proper quality. In the event that, for any reason, the Seller is unable to replace the invalid goods, a refund to the Buyer’s personal balance is provided: 

7.5. Claims,  including dispute situations, that do not fall under the cases described in the "Rules for Replacement of Invalid Goods", are considered by the Marketplace individually.

7.5.1. A dispute situation – any situation in which the Buyer disagrees with the quality of the purchased goods or service rendered 

7.6. Disputes are resolved in the procedure described below: 

7.6.1. If, for any reason, the Buyer is not satisfied with the quality of the goods or service, the Buyer disagrees with the warranty terms defined in the "Rules for Replacement of Invalid Goods" and (or) the product card, or possesses data that leads to ambiguous or contradictory conclusions, the buyer has the right to open a dispute against the Seller of the goods or service, in accordance with clause 9 of this agreement

7.6.2. To open a dispute, the Buyer must contact Marketplace support and indicate the product name and order number, indicate the reason for opening the dispute, and also provide all necessary data specified in clause 7.3  of this agreement. 

7.7. After all necessary data has been provided, the support manager (hereinafter – "Representative") opens a dialogue between the Buyer and the Seller, in which he takes the position of a mediator to resolve the dispute situation. The Marketplace grants the Representative the priority right to make a decision on the dispute that has arisen (without the participation of other Marketplace representatives), based on the provided data, taking into account the opinions and arguments of the parties, as well as the reputation of the Seller

7.8.  The period for checking the quality of the goods or service is up to 24 hours. If the Seller does not respond for more than 24 hours after the dispute is opened, the dispute is automatically closed in favor of the Buyer.

8. Delivery of Goods

8.1. Delivery is carried out by the Seller (auto-delivery through the Platform)

9. Dispute Resolution

9.1. The Buyer has the right to open a dispute within the warranty hour 

10. Withdrawal and Refund of Funds to the Buyer

10.1. Withdrawal of funds from the Balance is not provided. 

10.2. Refunds are made only to the Balance of the Buyer’s personal account

11. Rights and Obligations of NPPRTEAM

11.1. NPPRTEAM has the right to process the User’s data, block accounts in case of violations, and conduct advertising and informational mailings.

11.2. NPPRTEAM undertakes to ensure uninterrupted operation of the Platform or to notify about technical interruptions.

12. Rights and Obligations of the User

12.1. The User is obliged to comply with these terms, update registration data, and not use the Platform for unlawful actions.

12.2. Any forms of automated data collection, bypassing restrictions, and posting content that violates the rights of third parties or legislation are prohibited.

12.3. The User has the right to delete the Personal Account by sending a request to support. After deletion, access to the data will be terminated.

13. Final Provisions.

13.1. Any actions using the Login and Password are regarded as actions of the User himself/herself. 

13.2. The Representative has the right to request additional information from the Buyer or the Seller, not specified in this agreement, which is necessary to resolve a dispute situation or if it is required for making transactions on the Marketplace between the Buyer and the Seller.

13.3. By continuing to use the Platform, the User agrees to the processing of Cookies. The User has the ability to disable the processing of Cookies in the settings of his/her browser. In case of refusal to use Cookies the Platform does not guarantee stable and correct processing of user data, as well as uninterrupted operation of the Platform and mobile application, if any.

13.3.1. The User is notified that Cookies are small pieces of data that the Platform requests from the browser installed on the User’s computer or mobile device. Cookies record preferences and actions on the Platform, as well as information about the device, date and time of the session. Cookies are used to improve the operation of the Platform. Information about Users’ actions is processed for the purpose of improving products and services, determining user preferences and providing relevant information about products and services. The Platform processes this data in an automated mode to identify the User in the system

14. NPPRTEAM Details

For any questions related to the processing of personal data, please contact: